Information We Collect

When you use mirellavion's business analysis platform, we collect information that you voluntarily provide to us. This includes your name, email address, phone number, company information, and billing details when you create an account or subscribe to our services. We also collect information you provide when contacting our support team or participating in surveys and feedback sessions.

Our platform automatically collects technical information about how you interact with our services. This includes your IP address, browser type, operating system, device identifiers, and usage patterns within the platform. We track which features you use, how long you spend on different sections, and the types of business analyses you perform.

How We Use Your Information

We use the information we collect to provide and improve our business analysis services. Your data helps us generate accurate financial reports, create customized dashboards, and provide insights tailored to your business needs. We analyze usage patterns to enhance our platform's functionality and develop new features that better serve our Canadian business community.

We also use your information for communication purposes, sending you important updates about our services, security alerts, and occasionally, information about new features that might benefit your business analysis workflow. You can control these communications through your account preferences at any time.

Data Sharing and Third Parties

mirellavion does not sell your personal information to third parties. We share your data only in specific circumstances necessary for service operation and legal compliance. Our primary data sharing occurs with trusted service providers who help us deliver our platform functionality.

• Cloud hosting providers for secure data storage and platform operation
• Payment processors for subscription billing and financial transactions
• Email service providers for account communications and notifications
• Analytics services for platform performance monitoring and improvement
• Customer support tools for efficient help desk operations

We may disclose your information when required by Canadian law, court orders, or government regulations. This includes compliance with tax authorities, financial regulators, and law enforcement agencies when legally mandated. We will notify you of such disclosures unless prohibited by law or court order.

Your Privacy Rights

Under Canadian privacy laws, including PIPEDA, you have several important rights regarding your personal information. These rights ensure you maintain control over how your data is collected, used, and stored within our platform.

You can access and update most of your personal information directly through your mirellavion account dashboard. For information not accessible through your account, you can request a comprehensive data report by contacting our privacy team. We will provide this information within 30 days of your verified request.

You have the right to receive a copy of your data in a structured, machine-readable format. You can also request deletion of your personal information, though we may need to retain certain data for legal or regulatory compliance, particularly financial records required under Canadian business regulations.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes encryption, access controls, regular security audits, and employee training programs focused on data protection best practices.

• End-to-end encryption for data transmission and storage
• Multi-factor authentication for account access
• Regular security vulnerability assessments and penetration testing
• Secure backup systems with encrypted storage
• Network monitoring and intrusion detection systems
• Regular software updates and security patch management

Despite these measures, no internet transmission is completely secure. We encourage you to use strong passwords, enable two-factor authentication, and notify us immediately if you suspect unauthorized access to your account.

International Data Transfers

While mirellavion primarily operates within Canada, some of our service providers may process data in other countries. When we transfer your personal information outside Canada, we ensure appropriate safeguards are in place, including contractual protections that meet Canadian privacy standards.

Any international transfers comply with PIPEDA requirements and include adequate protection measures such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. We regularly review these arrangements to ensure continued compliance with evolving privacy regulations.

Cookie Policy and Tracking

Our platform uses cookies and similar technologies to enhance your user experience, remember your preferences, and analyze platform usage. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period).

• Essential Cookies: Required for basic platform functionality and security
• Preference Cookies: Remember your settings and customization choices
• Analytics Cookies: Help us understand how you use our platform
• Performance Cookies: Monitor platform performance and identify issues

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality. We do not use cookies for advertising purposes or share cookie data with advertising networks.

Children's Privacy

mirellavion's business analysis platform is designed for professional use and is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Parents or guardians who believe their child has provided personal information to mirellavion should contact us immediately using the contact information provided below. We will work to verify and address such situations according to applicable Canadian privacy laws.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through your registered email address and by posting a notice on our platform at least 30 days before the changes take effect.

Minor updates that do not materially affect your rights or our data handling practices may be made without prior notice, though we will always update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Regulatory Compliance

This privacy policy is designed to comply with Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy laws in Quebec, British Columbia, and Alberta where they may apply to our operations.

If you have concerns about our privacy practices that cannot be resolved through direct contact with our privacy team, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner, depending on the nature of your concern and applicable jurisdiction.